DELIVERY RATE & TIMELINE

Within Lagos(N1000): 1 -3 Working Days

Outside Lagos(N2500): 1 – 5 Working Days

To order /pick up from any of our Partners close to you, click here

Frequently Asked Questions

When will I get my order?

After making payment, you will receive your order within 1- 3 working days if you are living within Lagos.
If you are living outside Lagos, you will receive within 1-5 working days.

How do I get my order?

We will deliver your order to the address you provide. You just need to place your order, make payment and relax to receive your order at your doorstep. Our Courier Service Partner will call you when your order is on the way to you.

When will I get results?

Our products offer both instant & long term results.

 

Instant results like enjoying a well cleansed scalp & hair, detangled hair free of knots, ultra moisturized hair, less breakage during styling, relief from itchiness, etc.

 

For long term results, you should record a significant difference in your hair from 2 weeks to 3 months of consistent usage. Our products are designed to help you achieve a healthy hair that is strong, fuller and longer over time.

 

You can read feedback from our users above.

How do I make my natural hair easy to manage and grow it to be fuller, healthier and longer?

Develop a healthy hair care routine using our Simplified 4 Step Hair Care System for Natural Hair.


Step 1: Cleanse

Wash your hair with our Afro Textured Moisturizing Natural Shampoo at least once a month. You can wash once a week or every 2 weeks depending on your lifestyle and how long you carry your hairstyle.

This Shampoo has detangling properties that loosen the tangles as you wash to save you time while conditioning. It removes product build-up and cleanses the scalp without stripping the hair of its natural oils

 

Step 2: Condition
Always use a conditioner after each hair wash. This can be our Afro Textured Moisturizing Rinse Out Conditioner or Intense Moisture Deep Conditioner for Adults.

Our conditioners help you detangle, moisturize and balance your hair PH.

 

Step 3: Moisturize⠀⠀⠀⠀⠀
Make sure your hair is moisturized before combing to reduce friction and breakage. You need only one power product for this step.

Our 2 in 1 Leave-In Conditioner serves as both a super detangler and intense moisturizer to improve your hair elasticity and reduce hair breakage.

 

Step 4: Seal
For an ultra moisturized hair that can last for a longer period of time, follow up with our Hair Growth Oil after using the 2 in 1 Leave-In Conditioner. This oil is infused with herbs to stimulate the scalp to promote hair growth. You can use it daily to regrow your edges.

Too much heat styling tools on your hair can damage them. Reduce these to the barest minimum.⠀
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Remember to trim your hair to get rid of split ends.⠀⠀

How do I nurture & grow my kids hair?

Develop a healthy hair care routine for your child using our Simplified 4 Step Hair Care System.

 

Step 1: Cleanse
Wash your kids’ hair with our Moisturizing Natural Shampoo for kids at least once a month. You can wash once a week or every 2 weeks depending on your child’s lifestyle.

This Shampoo is formulated to gently wash away dirt & product buildup. It also has detangling properties that loosen tangles as you wash and this prevents your kids from crying while washing.

Step 2: Condition
Always use a conditioner each time you wash your kids’ hair. This can be our Moisturizing Rinse Out Conditioner for kids or Intense Moisture Deep Conditioner for kids.

Our conditioners help you soften, detangle, moisturize your hair, and also balances the hair PH of your child.

Intense Moisture Deep Conditioner can be used for kids from 1 year & above.


Step 3: Moisturize⠀⠀⠀⠀⠀
Make sure your kid’s hair is well moisturized before combing to reduce friction and breakage. If you skip this step, it may be too painful for hair and you may lose a lot of hair in the process.

You need only one power product for this step – our 2 in 1 Leave-In Conditioner for kids.

It works to both detangle and moisturize your kid’s hair making it soft enough to comb and style while reducing breakage and nourishing their hair. No more cries.

 

Step 4: Seal
To keep their hair ultra moisturized to last for a longer period of time, follow up with our Kids Hair Growth Oil after using the 2 in 1 Leave-In Conditioner.

Our Hair Growth Oil is perfect as a sealant and contains the right ingredients to grow their hair and nourish their scalp. You can use it daily to regrow their edges and bald spots.
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Avoid using too much extension for your kids’ hair because it will weigh down their tender scalp which may result in hair loss.

If your child is below 3 years, avoid the use of hair extension.

Remember to trim your kids’ hair to get rid of split ends.

From what age can I use the kids products for my child?

You can start using our Kids Hair Growth Oil for your kids from birth.

The basic kid’s hair care system -Shampoo, Rinse Out Conditioner, 2 in 1 Leave-In Conditioner, and Kids Hair Growth Oil can be used from 3 months.

The Intense Moisture Deep Conditioner for kids can be used for kids from 1 year & above.

My child cries when making her hair. What can I do?

First identify why your child cries when you make her hair. The 2 key culprits we have discovered is their short attention span and pains associated with hair care.

Most moms have found using storytelling or distracting them with snacks, toys or playing their favourite cartoon very helpful in making heir kids stay to style their hair.

If their hair is soft and easy to manage, that’s less pain for them.

Always moisturize their hair before combing. Comb their hair from gradually and tenderly from tips to root. If your kids’ hair is long, you can section the hair during hair wash or before combing so you can handle each section at a time.

To make sure your child’s hair care experience is pain free, make sure to develop a hair care routine for them using Mara Cruiz Kids Hair Care System. Refer to our response in the FAQ – ” How do I Nurture & grow my kids hair?”

How can I stop my relaxed hair from breaking and grow a healthy and longer relaxed hair?

Develop a healthy hair care routine for yourself using our Simplified 4 Step Hair Care System. This system helps you reduce breakage, grow and ensure healthy hair for your relaxed hair.

Step 1: Cleanse
Wash your hair with our Anti Breakage & Repair Shampoo at least once in a month. You can wash once a week or every 2 weeks depending on your lifestyle and how long you carry your hairstyle.

This Shampoo has detangling properties that loosen the tangles, as you wash to save you time while conditioning. It removes product build-up and also strengthens your hair against breakage and split ends.⠀

Step 2: Condition
Always use a conditioner after each hair wash. This can be our Anti Breakage & Repair Conditioner or Intense Moisture Deep Conditioner for Adults. Our conditioners help you detangle, moisturize and balance your hair PH.
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Step 3: Moisturize⠀⠀⠀⠀⠀
Make sure your hair is moisturized before combing to reduce friction and breakage. Our Anti Breakage & Repair Growth Lotion is what you need to moisturize your hair daily. It strengthens and protects your hair against breakage and helps you grow healthy relaxed hair.

Step 4: Seal
Follow this up with the Anti-Breakage & Repair Growth Oil that is infused with natural plant-based ingredients to seal, grow, boost hair shine and stimulate the scalp to promote hair growth.

If you can, relax your hair only 3 to 4 times in a year.
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Too much heat styling tools on your hair can damage them. Reduce these to the barest minimum. Remember to trim your hair to get rid of split ends.

How do I get rid of dandruff & itchy scalp?

If you are on natural hair, get our Scalp & Hair Care System for Natural Hair.

If your hair is relaxed, get our Scalp & Hair Care System for Relaxed Hair. The shampoo and conditioner in this hair care system is infused with tea tree & peppermint essential oils that have antiviral, antifungal, and antibacterial properties to get rid of dandruff and itchiness on your hair.⠀

The moisturizer and oil helps you manage your hair, ensure your scalp is not dry and grow healthy hair.

Why do I need to deep condition my hair?

If your hair is constantly dry, dull, and breaking, chances are you need a deep conditioning treatment.

Our Intense Moisture Deep Conditioner helps impact more moisture to your hair strands, make your hair more manageable and strengthen it against breakage and split ends. It has a high concentration of hydrating moisture to stimulate the hair cuticle and revive weak and damaged hair.

To deep condition your kids’ hair, use Our Intense Moisture Deep Conditioner for Kids after washing with Shampoo.

To deep condition your hair, use our Intense Moisture Deep Conditioner for Adults.

How often should I deep condition my hair?

You can deep condition your hair at least once a month or every 6 weeks. First wash your hair with any of our shampoos, then apply our Intense Moisture Deep Conditioner from roots to ends of your hair. Leave on for 5-30 minutes under a thin plastic or thermal “heat cap”, to permit conditioners to penetrate the scalp and deep in the hair shaft. Rinse with water.

How do I regrow my edges?

Loss of edges can be from a lot of factors ranging from physical stress on the scalp to hormonal changes. You can grow out your edges if you still have active hair follicles after the loss has occurred. To support its regrowth, stop stressing your edges by avoiding tight hairstyles & use of heavy attachment and stop the use of bonding products.

If you are on natural hair, use our Afro Textured Hair Growth Stimulator Oil.

If your hair is relaxed, use our Anti Breakage & Repair Growth Oil.

How often should I shampoo?

You can wash your hair weekly, biweekly, or once a month. It is dependent on your lifestyle, styling products you use, and daily activities. The shampoo helps you get rid of dirt, product build-up and ensures you have a cleanse scalp that promotes healthy hair growth.

How do I stop hair loss during washing?

Detangle your hair with our Rinse Out Conditioner and a mix of oil before washing.
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If you have longer hair, section hair in 4 parts and wash each part separately to avoid tangles. ⠀⠀⠀⠀
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After rinsing off the shampoo with water, follow through with a Rinse Out Conditioner. Never miss this step as it helps balance your hair PH and also makes your hair more manageable for easy combing.